POS Support Representative

Darbas @Shift4 paskelbta 1 savaitė ago Klientų aptarnavimas / paslaugos
  • Dalintis:

Darbo pasiūlymo informacija

  • Job ID 8764
  • Patirtis Be patirties
  • Išsilavinimas Šiuo metu studijuoju

Darbo aprašymas

Job Description:
POS Support Representatives will resolve issues by analyzing call logs to identify common trends and underlying problems. They will apply logical thinking to troubleshoot POS system-related issues and advise our business clients on the solutions provided. Representatives will support customer interactions through multi-channel communication methods, including email, tickets, phone, tasks, and chat systems, ensuring these interactions are coordinated and real-time. Additionally, representatives are expected to gain an in-depth understanding of the software and equipment used by customers, along with demonstrating strong interpersonal and customer service skills. Training on our hardware and software will be provided.

Responsibilities:

  • Work with customers to identify POS system-related problems and advise them on solutions.
  • Achieve resolution by analyzing call logs to identify common trends and underlying problems and applying a logical thought process to troubleshooting.
  • Support interactions with customers through various messaging platforms, including email, tickets, phone, tasks, and chat systems.
  • Acquire an in-depth understanding of the software and equipment used by customers, coupled with good interpersonal and customer service skills.

Reikalingos kompetencijos

Availability to work evening shifts starting from 4 PM and later. Availability to work weekends. Proficient in written and spoken English Skills in computer hardware/networking/software troubleshooting are highly advantageous. Willingness to develop computer skills.

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