Opportunity for German, French, Spanish, Italian or Portuguese speakers – Vilnius, Lithuania

Would you like to feel like a hero every day? Are you ready to unleash your potential in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union and start or continue your career in an international company.

Western Union powers your pursuit.

Western Union is looking for German, French, Spanish, Italian or Portuguese speakers for various roles.

KYC (Know Your Customer) – Know Your Customer department is the team that analyses how customers are using our money transfer services as well as ensures anti-money laundering compliance by conducting customer interviews. For this role, previous customer service experience would be valuable. You would need to be flexible working in different shifts, according to business needs.

DRT (Digital Review Team) – Western Union provides our users an easy option to send money through our website by just accessing the site and entering personal information (payment methods, identity details, and the receiver’s data). This information is extremely sensitive and valuable that needs to be protected from possible fraud or scam. The DRT department is fully trained and prepared to detect all patterns that may put our customer’s safety in jeopardy and at the same time to take care of our business while proactively preventing risk in WU digital money transfers.

ADA (Agent Database Administrator) – Plays a key role in maintaining the consistency of databases amongst Western Union and central banks. You will be coordinating Agent’s enrolment process with various functions based globally and activating Agents accounts. As well as maintaining data in multiple company databases.

Collections – Primary responsibility is collections. Under direct supervision, the associate contacts customers to determine the reason for payment delinquency and obtain payment commitment by placing outbound calls. Great opportunity to use your problem-solving and communication skills in different languages. A chance to get familiar with the Credit & Risk Finance team and work with the credit and payments cycle.

OCMI – Consumer Monitoring and Investigation (CMI) department is the team who investigates consumer activities to detect money laundering and other potential risks. They also undertake regulatory reporting, as required by law and by policies and procedures. Your responsibilities will include assisting and supporting the AML Compliance team to ensure that compliance requirements are being met. The key to meeting these requirements is your ability to use a wide variety of research tools, systems, and criteria.

Role Requirements

• Bachelor’s degree or equivalent
• Fluent in English and German, French, Spanish, Italian or Portuguese language
• Outstanding verbal, written, and listening skills
• A strong attention to detail, as well as a sense of initiative and proactivity
• The ability to work successfully in a self-motivated team environment
• A passion for customer service

BENEFITS AND OTHER DETAILS

Salary

The monthly gross base salary range is 1,170 – 2,245 EUR. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

Benefits

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• ⁠Free Fitness facilities
• Volunteering activities
• Referral program
• Relocation Buddy support upon request

Western Union | Job Details | Opportunity for German, French, Spanish, Italian or Portuguese speakers in Vilnius, Vilniaus Apskritis