Payments Support Representative
Job @Shift4 posted 1 week ago in Customer service / services ShortlistJob Detail
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Job ID 8762
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Patirtis Be patirties
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Išsilavinimas Šiuo metu studijuoju
Job Description
The Payments Support Department at Shift4 provides comprehensive support, training, and product implementation for our diverse customer base. Our flagship product, Lighthouse Transaction Manager (LTM), operates in an ASP environment and integrates seamlessly with our gateway solution, which connects POS/PMS systems to various industry-leading processors. Key products include LTM, the Universal Transaction Gateway (UTG), and Skytab, along with a range of other Shift4 offerings. For more details, visit our website at www.shift4.com. We are proud to partner with major companies in the U.S., including UPS, Hilton, KFC, Caesars Entertainment, Wendy’s, and many others.
Responsibilities:
- Communicate with clients via phone, email, chat, and tickets;
- Assist customers with navigating our website, statements, contracts, orders, and any payments related inquiries;
- Utilize strong problem-solving and people skills to ensure first call resolution;
- Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken;
- Thoroughly document inquiries and outcomes for accurate tracking and analysis;
- Receive and place follow-up calls/ emails/ tickets/ projects to answer client inquiries promptly;
- Seeks, understands and implements the client’s expectations;
- Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment;
- Demonstrate exemplary performance & attendance.
- Proficient knowledge of installations, which includes pre-installation assessments and training of our customers using Shift4 products and services
- Keeping abreast of our solutions’ new features, functionality, and installation procedures.
Required skills
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